Frequently Asked Questions

Everything you need to know about shopping with Salam Occasions.

How long will it take to receive my order?

Standard shipping typically takes 3-5 business days within the domestic region. International orders may take 7-14 business days depending on the destination and customs processing.

What is your return policy?

We offer a 30-day return policy for unused and unopened items in their original packaging. Please contact our support team to initiate a return and receive a prepaid shipping label.

Which payment methods do you accept?

We accept all major credit cards including Visa, Mastercard, and American Express, as well as digital payment options like PayPal, Apple Pay, and Google Pay.

Can I track my shipment?

Yes, once your order is dispatched, you will receive an email containing a tracking number and a link to monitor your package's progress in real-time.

Are your products ethically sourced?

At Salam Occasions, we prioritize quality and integrity. We work closely with our suppliers to ensure that all products meet our high standards for ethical manufacturing and sustainable sourcing.

Do you offer gift wrapping services?

Yes, we offer premium gift wrapping and personalized notes for a small additional fee. You can select this option at the checkout page before finalizing your purchase.